Patient Rights

POLICY STATEMENT:

  1. Temple Community Hospital recognizes the Patient Rights and Responsibilities as identified by the California Administrative Code, Title 22, CMS (Medicare) and The Joint Commission.
  2. Patient Rights are strategically posted throughout the hospital for visitor, patient, physician and employee reference.
  3. Patient Rights will be presented to all patients at time of admission.
  4. Any issue relating to patient rights that is identified should be referred to the President/CEO, Director of Patient Care Services, Administrative Supervisor, Compliance Officer, Risk Manager, or any other department director. This information will be investigated and feedback provided to the patient or person identifying the issue.
  5. Patients are expected to recognize their responsibilities when coming to the hospital for care. Should a patient not act responsibly and place staff or others at risk of harm, this should be immediately communicated to the physician, the Director of Patient Care Services or the Administrative Supervisor, Risk Manager, or the President/CEO.
  6. Parents and/or legal guardians of minors (children and adolescents) or adult dependent patients are responsible for observing these rights and responsibilities on behalf of the patient.

PATIENT RIGHTS

As a patient, you have the right to:

  1. Considerate and respectful care and to be made comfortable. You have the right to respect for your personal values and beliefs.
  2. Have a family member or other representative of your choosing and your own physician be notified promptly of your admission to the hospital.
  3. Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
  4. Receive information about your health status, course of treatment, and prospects for recovery in terms you can understand. You have the right to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care including issues of conflict resolution, withholding resuscitative services, and foregoing or withdrawing life-sustaining treatment.
  5. Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to five informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in each, and the name of the person who will carry out the procedure or treatment.
  6. Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of physicians to the extent permitted by law.
  7. Be advised if the hospital or personal physician proposes to engage in or perform human experimentation affecting your care of treatment. You have the right to refuse to participate in such research projects.
  8. Reasonable responses to any reasonable requests made for service.
  9. Request or reject the use of any or all modalities to relieve pain including opiate medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of severe chronic intractable pain with methods that include the use of opiates.
  10. Formulate advance directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patient rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
  11. Have personal privacy respected. Case discussion, consultation, examination, and treatment are confidential and should conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
  12. Confidential treatment of all communications and records pertaining to your care and stay in the hospital. Basic information may be released to the public, unless specifically prohibited in writing by you. Written permission shall be obtained before medical records are made available to anyone not directly concerned with your care, except as otherwise may be required or permitted by law.
  13. Access information contained in your records within a reasonable time frame, except in certain circumstances specified by law.
  14. Receive care in a safe setting, free from verbal or physical abuse or harassment. You have the right to access protective services including notifying government agencies or neglect or abuse.
  15. Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience, or retaliation by staff.
  16. Reasonable continuity of care and to know in advance, the time and location of appointments as well as the identity of the persons providing the care.
  17. Be informed by the physician, or a delegate of the physician, of continuing health care requirements following discharge from the hospital.
  18. Know which hospital rules and policies apply to your conduct while a patient.
  19. Designate visitors of your choosing if you have decision making capacity, whether or not the visitor is related by blood or marriage, unless:
    • No visitors are allowed.
    • The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff or other visitor to the facility, or would significantly disrupt the operations of the facility.
    • You have told the health facility staff that you no longer want a particular person to visit.
  20. Have your wishes considered, if you lack decision-making capability, for the purposes of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.
  21. Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
  22. Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status, or the source of payment for care.
  23. File a grievance and/or file a complaint with the State Department of Health Services and/or the Hospital and be informed of the action taken.

A list of these patient rights shall be posted in Spanish, English, and Korean within the Hospital so that patients may read such rights. Each patient shall receive a written copy of these patient rights in Spanish, English, or Korean, as appropriate, at the time of admission as part of the general information supplied each patient. All personnel shall observe these patient rights. Each staff member receives a copy of these rights upon initial Hospital orientation and reviews these at least annually during the competency update.

PATIENT RESPONSIBILITIES

The following patient responsibilities are distributed to all patients at the time of admission:

Temple Community Hospital wishes to welcome you, and provide you with some information that will facilitate your recovery and the recovery of other patients. As you are aware, and may have seen posted throughout the hospital, we are very attentive to your rights and the rights of others. When you feel that your rights are not being met, we encourage you to talk with your nurse, or request to speak with a nursing supervisor or administrative representative. If your concerns cannot be resolved through the hospital, you may contact The Joint Commission’s Office of Quality Monitoring 800 994-6610 or e-mailing to complaint.

We would also ask that you remain aware of your responsibilities as a patient; and assist us in the following ways:

SHOWING RESPECT AND CONSIDERATION

  • Please be considerate of other patients and refrain from entering other patients’ rooms.
  • Refrain from the use of loud or abusive language and behaviors toward the staff, other patients, or visitors.
  • Visitors can be very supportive to a patient, but need to be aware of other patients’ needs for privacy and rest.
  • Refrain from cellular telephone conversations in patient hallways that may disrupt other patients’ rest.

FOLLOWING RULES AND REGULATIONS

  • Patients and their families must follow the hospital’s rules and regulations to ensure the safety and well-being of all staff, patients, and visitors. Visitors and patients may not go below the first floor.
  • The hospital basement, employee dining room, unit kitchens and utility areas may only be entered by employees in order to maintain infection control standards.
  • The hospital coffee shop is available for non-patient visitors. The nursing unit will assist a patient in ordering food that is consistent with the prescribed diet.
  • Vending machines are not for patient use. Snacks or drinks may be arranged with a nurse who will obtain them from the food service department.
  • Smoking may only occur in the designated smoking area on the first floor, adjacent to the PBX. Patients, who are weak and require assistance, are asked to arrange to be attended by a family member, friend or hospital employee. Patients, requiring attendance by an employee, may be asked to limit smoking to times that employees are able to leave the nursing unit.
  • Patients must remain in their rooms except for treatments or prescribed exercise.
  • Visitors helping you with feeding and care, should remember to wash their hands before and after providing assistance.

Patient Rights

ASKING QUESTIONS

  • Patients and their family members, as appropriate, are encouraged to ask questions when they do not understand their care, treatment, and services.
  • If wishing to talk with a nurse or physician, please ask that he/she come to the room. Conversations at the desk do not allow for privacy and may interrupt critical functions that occur there.

PROVIDING INFORMATION

  • Patients or their family members must provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications including over the counter, recreational drugs, and herbal preparations, allergies to food or medications, and other matters relating to their health to their physician and healthcare team.
  • Patients or their family members must provide information to the healthcare team concerning their needs and expectations as necessary, including discharge planning problems or concerns.
  • Patients or their family members must notify the staff of unexpected changes in their condition.

FOLLOWING INSTRUCTIONS

  • Patients and their family members must follow the care and treatment plans developed for them.
  • Patients or their family members should express concerns about their ability to follow the proposed plan of care, if they anticipate difficulties, so that, as necessary, appropriate adaptations may be made.
  • Patients on a restricted diet may not have additional food(s) or drink unless approved by the nursing staff or dietician.
  • Do not take medications that have not been administered by hospital staff.
  • When out of bed, wear appropriate shoes or slippers to prevent injury or falls.
  • Above all, be safety conscious. Do not attempt to get out of bed or walk unattended when feeling weak, have had sedative medication or are at risk of falling.

ACCEPTING CONSEQUENCES

  • Patients or their families must understand that there may be negative results if they choose to not follow the care and treatment plans.
  • Patients or their families should review and understand the risks and potential consequences of refusing all or part of a treatment plan, before making decisions.

MEETING FINANCIALCOMMITMENTS

  • Patients or their families must provide as accurate and complete insurance information as possible at the time of admission along with a current residential address.
  • Patients are responsible for meeting the financial obligations of their hospital care and seeking help from the hospital staff, if necessary, for the completion of forms or communicating with insurance carriers.

We wish you a prompt recovery and a safe hospital experience that meets your expectations.